How to Be A Great Boss
How to Be A Great Boss
When you’re an employee, it’s always the boss who is the difficult one. As soon as you get to be a manager and someone else’s boss, you discover that it’s a two way street. People can be difficult. As the boss it is up to you to find a way that works best to manage each person.
Not everybody responds to things in the same way. If you treat everybody exactly the same, you are bound to encounter problems with some of your team. A manager has to figure out what works for each person and treat them accordingly. I’m not saying that you have different rules for different people, just that different personalities need different approaches. One person accepts rules without question. Another will need to know the reason why they are there, before he’ll follow them. As a manager you have to be flexible in your approach when you are dealing with the members of your team.
A good manager is open and honest with their team. If he doesn’t know something he says so. He doesn’t conceal information that is relevant to the team. If there is information that cannot be shared he explains why. Your team needs to know that you are in control. Once they trust you they will follow your leadership.
Avoid favouritism. If you let some people get away with lateness and then penalise others for it, then you are creating problems for yourself. The same rules must apply to everyone or else resentment will build up and you’ll lose the loyalty of your team.
As boss your job is not to be liked. Be fair and honest with your team, but don’t feel you have to be everyone’s best friend. It is respect not liking that you need to earn.
Keep track of everything. Document what your team is doing and any support or disciplinary action you give to individual members. This becomes very important if you have to fire an employee, so that you have detailed records of your processes.
Getting fired is hard, but doing the firing is worse. It is often the most challenging situation you have to face as a boss. Your responsibility is to your team as a whole and if one person is performing poorly this damages the whole team’s performance. Look at it as a way of letting that person find work that is better suited to their abilities.
Make sure that you have a support system separate from the company you work in. Use a coach to help build your leadership skills. Find a group of managers outside your company that can give objective feedback on issues that are troubling you. Sharing common problems helps vent frustration and keep things in perspective.
Coaching
Managing other people is one of the most challenging jobs there is. Keeping an open mind and a positive attitude turns it into a challenge that is fun.
Look clearly at yourself and be honest about your strengths and weaknesses as a manager. Develop those strengths and delegate the weaknesses. Get others to support you in the areas that you are not good at. The essence of good management is creating a team that works well together, no one person has to be good at everything.
Even if you don’t manage a team at work, you are the manager of your own life. What one thing can you do today to improve your management skills?
Quotes
“A good manager doesn’t try to eliminate conflict; he tries to keep it from wasting the energies of his people. If you’re the boss and your people fight you openly when they think that you are wrong, that’s healthy.” Robert Townsend
“By working faithfully eight hours a day, you may eventually get to be boss and work twelve hours a day.” Robert Frost
“I’ve always found that the speed of the boss is the speed of the team.” Lee Iacocca
“No man goes before his time — unless the boss leaves early.” Groucho Marx
